Terms of service

Last updated: 27 October 2026

These terms apply when you use uradora.com or order from us. In them, "Uradora", "we", "us" and "our" mean Uradora Gifts PTE LTD, a Singapore company. By placing an order or sending a pre-order, you agree to these terms, so please read them before you buy. If anything here is unclear, email us at hello@uradora.com.

Pre-orders

Gifts marked Pre-Order Only are prepared for the date you choose. This is how a pre-order works:

Choose your gift, quantity and delivery date, then send your pre-order from the cart.
Our team reviews it within 2–3 days. You won't be charged at this stage.
Once we approve it, we'll email you an invoice. You can also pay from My pre-orders when you're logged in.
Pay within 5 days of approval to confirm your order. If we haven't received payment by then, the pre-order is cancelled automatically.
We prepare your gifts once you've paid and deliver them on your chosen date, free of charge.

Your invoice uses the prices shown when you sent your pre-order. We may decline a pre-order, for example if we can't meet the date you chose. If we do, we'll let you know, and you won't be charged.

In-stock orders

In-stock gifts are paid for at checkout. We prepare them within 2–3 days, then deliver them by the option you chose (see Delivery below). If your cart has both pre-order and in-stock gifts, you pay for the in-stock gifts at checkout, and we'll invoice the pre-orders once they're approved.

Prices and payment

All prices are in Singapore dollars. We aren't registered for GST, so no GST is added to our prices.
We accept card payments through our secure Shopify checkout. We never see or store your full card details.
Each online order can include up to 300 pieces. For larger quantities, email hello@uradora.com for a discounted rate.
If a price on our site is clearly wrong, we may cancel the affected order and refund you in full. We'll tell you before we do.

Delivery

We deliver to Singapore addresses only. Self-collection isn't available.

Pre-orders: free delivery on the date you chose.
Express delivery (in-stock orders): 1–3 working days after we've prepared your order, $30.
Standard delivery (in-stock orders): 4–6 working days after we've prepared your order, free.
Custom delivery date (in-stock orders): a date you pick, from the earliest shown on the product page, free.

There's no minimum spend for free delivery, and we deliver on weekends and public holidays. Delivery times are estimates. We'll do our best to meet them, and we'll tell you quickly if something outside our control, such as a courier delay or bad weather, holds up your order.

Please give a correct address and phone number, and make sure someone can receive your gifts. If a delivery fails because the details were wrong or no one was available, we'll contact you to arrange another attempt, and any extra delivery cost will be yours. Once your gifts have been delivered, they're your responsibility.

There's more detail in our Shipping Policy.

Changing or cancelling an order

To change an order, such as its delivery date or address, email us as soon as possible and we'll do our best to help.

Pre-orders not yet paid: email hello@uradora.com and we'll cancel it.
Pre-orders already paid: email us as soon as possible. We'll look at each request case by case, but we can't promise to cancel.
In-stock orders: you can cancel within 24 hours of placing your order. After that, we'll look at each request case by case. Once your order has been dispatched, it can't be cancelled.

If we cancel a paid order, we'll refund the amount you paid to your original payment method.

Returns, refunds and damaged items

All items are non-refundable, and we don't accept returns or exchanges for a change of mind.

If your gifts arrive damaged or not in the condition you expected, email hello@uradora.com with your order number and photos as soon as you can, ideally within 48 hours of delivery, and we'll work out a solution with you. See our Refund Policy for details.

Personalisation

Some gifts can be personalised, for example with your message printed in gold foil on a card or on the box. The options for each gift are shown on its product page. We print your message exactly as you enter it, so please check names, dates and spelling before you order. We may decline a message that is offensive or that infringes someone else's trademark or copyright.

About our gifts

Every gift is filled and packed by hand, so small differences from the photos in colour, ribbon or finish are normal, and screens show colours differently. Some gifts contain food, such as sweets and treats. If you or your guests have allergies, please ask us what's inside before you order. If a treat you chose is no longer available, we'll contact you to agree on a replacement of similar value.

Corporate and bulk orders

For orders above 300 pieces, custom branding or corporate gifting, email hello@uradora.com. We'll agree the price, timing and any special terms with you in writing before you pay.

Our content

The photos, text, designs and logos on this site belong to Uradora or the people we work with. Please don't copy or reuse them without our written permission.

Our responsibility to you

We'll provide your order with reasonable care and skill, as described on our site. As far as the law allows, our total liability for any order is limited to the amount you paid for it, and we aren't liable for indirect losses or for delays caused by events outside our control. Nothing in these terms limits any liability that can't be limited, or affects your rights, under Singapore law.