Frequently Asked Questions

In-stock gifts are ready to go: you pay at checkout and we prepare them within 2–3 days. Gifts marked Pre-Order Only are prepared for the delivery date you choose, and you only pay once our team has approved your pre-order.

Choose your gift, quantity and delivery date, then send your pre-order from the cart. Our team reviews it within 2–3 days and emails you an invoice once it's approved. Pay within 5 days of approval to confirm it, and we'll deliver on your chosen date, free of charge.

Usually 2–3 days. You won't be charged while we review your pre-order. If we can't approve it, for example because we can't meet your date, we'll let you know.

After it's approved. We'll email you an invoice, and you have 5 days to pay it. If we haven't received payment by then, the pre-order is cancelled automatically. The invoice uses the prices shown when you sent your pre-order.

Yes. You pay for the in-stock gifts at checkout as usual, and we'll invoice the pre-orders once they're approved.

Log in and go to My pre-orders to see each pre-order's status and pay for approved ones.

We currently deliver to Singapore addresses only.

Pre-orders arrive on the date you chose. In-stock orders take 2–3 days to prepare, then 1–3 working days with Express delivery or 4–6 working days with Standard delivery.

Pre-order delivery is free. For in-stock orders, Standard delivery and Custom Delivery Date are free, and Express delivery is $30. There's no minimum spend for free delivery.

Yes. Pre-orders are delivered on the date you choose. For in-stock gifts, pick Custom Delivery Date in the delivery step and choose any date from the earliest one shown.

Yes, we deliver on weekends and public holidays.

Not at the moment. Every order is delivered to the address you give us, so please check it's correct and that someone can receive your gifts.

Add your message to a card or have it printed on the box, both in gold foil. Messages can be up to 30 characters, so names and a date work best, for example “Jane & Jon - 14.11.2026”. We print exactly what you enter, so please check the spelling.

Yes. Each gift arrives filled with the treats you chose, sealed and ready to give, so there's nothing to assemble on the day.

Some of our gifts contain sweets and treats. If you or your guests have allergies, email us at hello@uradora.com before you order and we'll tell you what's inside.

We'll contact you to agree on a replacement of similar value.

We accept card payments through our secure Shopify checkout. For pre-orders, you pay through the invoice we email you once your pre-order is approved.

We aren't registered for GST, so no GST is added to our prices. All prices are in Singapore dollars.

Email us at hello@uradora.com as soon as possible with your order number and the change you'd like, such as a new delivery date or address. We'll do our best to help.

If you haven't paid yet, email us and we'll cancel it. Once you've paid, email us as soon as possible. We'll look at each request case by case, but we can't promise to cancel.

Yes, within 24 hours of placing it: email us at hello@uradora.com. After 24 hours we'll look at each request case by case, and once your order has been dispatched it can't be cancelled.

All items are non-refundable, and we don't accept returns or exchanges for a change of mind. If something isn't right with your order, email us and we'll work out a solution with you.

Email us at hello@uradora.com with your order number and photos as soon as you can, ideally within 48 hours of delivery, and we'll work out a solution with you.

If we cancel a paid order or agree to a refund, it goes back to the card you paid with. Your bank may take a few working days to show it. See our Refund Policy for details.

You can order up to 300 pieces online. For larger orders, email us at hello@uradora.com and we'll put together a discounted rate for you.

Yes. For corporate gifting, custom branding or bulk orders, request a quote or email hello@uradora.com. We'll agree the price and timing with you before you pay.