Refund policy

Last updated: 27 October 2026

All items are non-refundable, and we don't accept returns or exchanges for a change of mind.

Damaged or not right

If your gifts arrive damaged or not in the condition you expected, email hello@uradora.com with your order number and photos as soon as you can, ideally within 48 hours of delivery. We'll look into it and work out a solution with you.

Cancelling an order

Pre-orders not yet paid: email us and we'll cancel it. Unpaid pre-orders are also cancelled automatically 5 days after approval.
Pre-orders already paid: email us as soon as possible. We'll look at each request case by case, but we can't promise to cancel.
In-stock orders: you can cancel within 24 hours of placing your order. After that, we'll look at each request case by case. Once your order has been dispatched, it can't be cancelled.