Shipping policy
Last updated: 27 October 2026
We deliver to Singapore addresses only. Self-collection isn't available.
Pre-orders
When you send a pre-order, you choose the date you'd like your gifts delivered, and delivery is free. We start preparing your gifts once your pre-order has been approved and paid for. Our Terms of Service explain how pre-orders work.
In-stock orders
We prepare in-stock orders within 2–3 days, then deliver them by the option you choose:
- Express delivery: 1–3 working days, $30
- Standard delivery: 4–6 working days, free
- Custom delivery date: the date you pick, from the earliest shown on the product page, free
There's no minimum spend for free delivery.
Weekends and public holidays
We deliver on weekends and public holidays.
Receiving your delivery
Please check that your address and phone number are correct, and that someone will be there to receive your gifts. If a delivery fails because the details were wrong or no one was available, we'll contact you to arrange another attempt, and any extra delivery cost will be yours.
Delays
Delivery times are estimates. If something outside our control, such as a courier delay or bad weather, holds up your order, we'll let you know as soon as we can.
Damaged deliveries
If your gifts arrive damaged, email hello@uradora.com with your order number and photos, ideally within 48 hours of delivery, and we'll work out a solution with you.
Questions
Email us at hello@uradora.com.